The Modern Campus Challenge
Today's students expect consumer-grade digital experiences. Faculty need seamless support. IT teams are stretched thin. Legacy systems create friction at every turn.
Key Challenges:
-
Fragmented student service channels
- Manual, paper-based administrative processes
- Disconnected IT systems and shadow IT
- Faculty support that doesn't scale
- Compliance and security complexity
ServiceNow for Education
Student Service Center
A single portal for everything students need—enrollment, housing, financial aid, IT support, and more. Self-service that actually works.
IT Service Management
Modern ITSM that supports hybrid learning environments, campus technology, and the research enterprise.
HR Service Delivery
Streamline faculty onboarding, benefits administration, and employee services with workflows that respect academic calendars and tenure complexity.
Security Operations
Protect student data, research IP, and campus systems with integrated security workflows and compliance automation.
What Transformation Looks Like
- 60% reduction in student service response time
- 40% decrease in IT ticket volume through self-service
- 50% faster faculty onboarding
- Unified student experience across all touchpoints